FAQ

Yes, rental without driver is possible under certain conditions, in particular the presentation of a valid passport or residence card and the payment of a deposit. Additionally, the tenant's passport will be kept in a safe place for the duration of the rental and returned at the end.

You must provide a valid passport or identity card and a driving license of at least 3 years old.

Yes, the renter must be 21 years or older and have a valid driving license for at least 3 years.

You will only be able to drive in areas that we allow. Exit from Conakry is possible for an additional fee. Please inquire with the rental agent.
Some cars are exclusively reserved for Conakry.

AF Location Conakry vehicles are not authorized to leave the borders of Guinea. For any specific international travel requests, please contact us

To validate your reservation, you must pay a deposit, which constitutes a guarantee of your reservation. The amount of the deposit may vary depending on the type of vehicle chosen, the rental duration, and additional services requested. The balance is payable upon collection of the vehicle.

The deposit must be paid at the time of booking or within the deadlines agreed with AF Location Conakry. We recommend that you pay the deposit as early as possible to ensure availability of the desired vehicle or service. Once the deposit has been received, we will send you a booking confirmation by email or SMS.

If the deposit is not received within the stipulated time, your reservation will not be validated. The vehicle or service you have reserved can then be allocated to another customer. It is essential to pay the deposit on time to secure your reservation.

You can pay the deposit in cash, by mobile payment, or any other means of payment accepted by AF Location Conakry.

If you do not receive confirmation within 24 hours of your payment, please contact us immediately to verify that your payment has been received and your reservation is confirmed.

Yes, we offer rental options for a day, a week, or a month. You can choose the duration that best suits your needs

Yes, we offer decreasing rates for long-term rentals. Contact us to discuss options and get a personalized quote

If the reserved vehicle is not available, we will offer you an alternative solution with a replacement vehicle. If this solution does not suit you, we will discuss refund options or other possible arrangements.

A change of vehicle is possible subject to availability, but change fees may apply. Contact us to discuss options.

You can cancel your reservation free of charge up to 72 hours before the scheduled pick-up date.
For any cancellation made less than 72 hours before the scheduled date or in the event of a no-show, no refund will be made.

Yes, it is possible to extend the duration of your rental. Please contact us at least 24 hours before the end of your rental contract to arrange the extension depending on availability.

Rental with driver includes a driving service from 8 a.m. to 8 p.m., without additional conditions. The driver knows the city and surrounding areas well, ensuring you have a safe and comfortable ride.

Yes, you can add additional drivers for an additional fee. Additional drivers must meet the same eligibility criteria as the primary driver.

Yes, we offer baby seats and booster seats for children. Please request this when booking. Additional charges may apply.

If repair is necessary, contact our customer service immediately. Do not carry out any repairs without our authorization, except in cases of absolute emergency.

In the event of a mechanical problem or accident, immediately contact our 24/7 roadside assistance service. We will provide you with the necessary assistance and, if necessary, a replacement vehicle.

In the event of loss or theft, you must notify us immediately and contact the local authorities. An investigation will be conducted, and the terms of your rental agreement will apply.

Renter is responsible for basic vehicle maintenance, such as refueling and checking oil levels. For major mechanical issues, please contact our support department.